Frequently
asked questions

Yes, you may text us about all of your children. Cheaper by the dozen.

Our doctors are busy, but you're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.

Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.

Please note that we bill on a monthly basis. If you would like to cancel before your subscription renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month.Please note that you will not be able to restart your subscription yourself.

Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.

Summer Health is $20/month for unlimited urgent and everyday care. For Medicaid families Nevada, Texas, Michigan, and California we offer Summer Health for $0.

Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. Or, sign up now for just $20/month to chat with a pediatrician right away.

We are unable to accept FSA or HSA for monthly billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. We may be able to accept FSA and HSA for annual billing. Please reach out to us at help@summerhealth.com if you have any questions.

No, all existing subscribers will have access to Total Care at the previous price. We will also give existing subscribers a one-time exception for unintentional cancellations such as failed payments before requiring our new pricing terms.

If you previously purchased a gift prior to the change in our pricing, we will honor our old pricing for your gift recipient.

Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done.