Frequently
Can I text the doctor about more than one child?
Yes, you may text us about all of your children. Cheaper by the dozen.
What happens if I can't get access to a doctor?
Our doctors are busy, but you're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
Can I call or do a video call with the doctor if I need to?
Right now, we're all message-based. That's our superpower for providing quick, easy, white-glove care. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
What is Summer Health's refund & cancellation policy?
Please note that we bill on a monthly basis. If you would like to cancel before your subscription renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month.Please note that you will not be able to restart your subscription yourself.
Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.
Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.
What is the new pricing plan?
We offer three tiers in our new pricing plan: Enhanced, and Total Care. All yearly plans are offered at a 20% discount pricing with the Enhanced plan at $36 per month, and the Total Care plan at $64 per month.
Can I pay for Summer Health with my HSA or FSA?
We are unable to accept FSA or HSA for monthly billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. We may be able to accept FSA and HSA for annual billing. Please reach out to us at help@summerhealth.com if you have any questions.
What are the different plans?
What plan is right for me?
Our most popular plan is the Enhanced plan which offers you unlimited access to our doctors 24/7, guaranteed to reply to you within 15 mins. If you’re interested in a more comprehensive product offering, our Total Care plan includes access to our pediatric specialists across nutrition, sleep, lactation, and child development in addition to your pediatricians 24/7. You’ll even get access to WavelyDx, our diagnostic partner, to help rule out ear infections in your little ones.
Will prices increase for existing subscribers?
No, all existing subscribers will have access to Total Care at the previous price. We will also give existing subscribers a one-time exception for unintentional cancellations such as failed payments before requiring our new pricing terms.
I’m subscribed to the basics plan, why can’t I start a session with a pediatrician via text?
Our basic plan only allows you to chat with a pediatrician via the chat request feature on your Care Hub on our mobile or web application. If you’d like to start a session via text with a provider, you’ll need to upgrade your subscription to either our enhanced or total care packages.
What if my gift was bought with the old pricing plan?
If you previously purchased a gift prior to the change in our pricing , we will honor our old pricing for your gift recipient.